Managing Workplace Challenges
It is a reality that every workplace has its own set of challenges. These half-day and one day programs can be customised to address specific challenges that face individuals and groups and contribute to disharmony in the workplace.
In particular this program confronts the challenges surrounding dealing with difficult situations, frustrating people and situations involving conflict. These events can be high-cost, high-stress occurrences and the fallout is often both professional and personal.
There are ways to effectively reduce, deal with and manage these issues.
In some situations workplace challenges are handled badly and as a result can escalate to conflict, aggression and loss of team harmony and productivity. Poor management of difficult situations can also result in loss of confidence, unhappy workers, and disgruntled customers. This program will teach you that with a few easy to apply steps you will be more in control and better manage those difficult people and situations.
Gain immediate tools to assist you to better understand others, keep your cool and achieve positive outcomes. Learn valuable techniques and different methods to approach and resolve challenges that can be easily applied in professional and personal situations.
This program will assist you to:
- Recognise causes of challenging and difficult situations
- Identify how individual ‘maps’ can impact on challenging situations
- Know how paralinguistics of the communication can impact in a positive or negative way
- Understand negative filters and their impact on achieving results
- Understand the impact of non-verbal actions and behaviour
- Learn better ways to communicate your message and ensure it is understood
- Have increased confidence when interacting with others
- Learn and apply a 6 step method to handling complaints
- Gain tips to assist in defusing any heated situations
- Gain new tips to achieve more successful outcomes in any communication
Who should take part in the Managing Workplace Challenges program?
Any person who is interested and committed to improving team harmony, reducing workplace conflict and tension and better managing general challenges in the workplace.
Positions of personnel who have recently completed this program:
CEO, CFO, Senior Management, Human Resources Personnel, Administration Officers, Lawyers, Para legal staff, Accountants, Sales Managers, Sales staff, Property Managers, Receptionists, Medical officers, Teachers, Massage Therapists, Customer Service Officers.
Recent clients and organisations include personnel from:
Mills Oakley Lawyers, St Vincents Health, AAMT, Department of Education, Victoria Police, AMP Capital, Portfolio Partners, Woodards Real Estate.
Program duration:
Managing Workplace Challenges is facilitated as a half day or 1 day program. It can also be customised as a 2-hour workshop to become part of a more comprehensive Workplace Success series.
